On 11 May 2016 at 10:24, Israel Gottlieb <isr...@gmail.com> wrote: > > Hi all > > How is avg hold time and avg talktime calculated and over long a period of > time? > > Thanks, > Israel > > Hi Israel
If you are referring to the output of the queue show <queue-name> command then this is the response I received when asking this question previously: "Welcome to business logic embedded into app_queue. The issue with the queue show command rendering stats, is what timeframe are the stats aggregated over? IIRC, the calculations are using a moving average[1]. [1] http://en.wikipedia.org/wiki/Moving_average" If you want to find an average over a fixed period of time, your best bet is analysing the queue log. We had to do this ourselves when implementing a Dashboard with figures for the day. We found the figures outputted by the queue show <queue-name> command to be misleading. Regards Ish -- Ishfaq Malik Department: VOIP Support Company: Packnet Limited t: +44 (0)161 660 2350 f: +44 (0)161 660 9825 e: i...@pack-net.co.uk w: http://www.pack-net.co.uk Registered Address: PACKNET LIMITED, Duplex 2, Ducie House 37 Ducie Street Manchester, M1 2JW COMPANY REG NO. 04920552
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