On 11 May 2016 at 10:59, Ishfaq Malik <[email protected]> wrote: > > > On 11 May 2016 at 10:24, Israel Gottlieb <[email protected]> wrote: > >> >> Hi all >> >> How is avg hold time and avg talktime calculated and over long a period >> of time? >> >> Thanks, >> Israel >> >> > Hi Israel > > If you are referring to the output of the queue show <queue-name> command > then this is the response I received when asking this question previously: > > "Welcome to business logic embedded into app_queue. The issue with the > queue show command rendering stats, is what timeframe are the stats > aggregated over? IIRC, the calculations are using a moving > average[1]. > > [1] http://en.wikipedia.org/wiki/Moving_average"; > > If you want to find an average over a fixed period of time, your best bet is > analysing the queue log. We had to do this ourselves when implementing a > Dashboard with figures for the day. > > We found the figures outputted by the queue show <queue-name> command to be > misleading. > > Regards > > > Ish > > > > You can find my previous query and responses here:
http://comments.gmane.org/gmane.comp.telephony.pbx.asterisk.user/282395 -- Ishfaq Malik Department: VOIP Support Company: Packnet Limited t: +44 (0)161 660 2350 f: +44 (0)161 660 9825 e: [email protected] w: http://www.pack-net.co.uk Registered Address: PACKNET LIMITED, Duplex 2, Ducie House 37 Ducie Street Manchester, M1 2JW COMPANY REG NO. 04920552
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