I'm just posting to second his opinion.
Terence
On 29 Mar 04, at 3:22 AM, John Baker wrote:
-- snip --
I finally got ahold of someone at Cisco to sell me the support contract, but it took three weeks and a couple of follow up phone calls for them to process the paperwork and assign me a number. You'd think Cisco would have an easy sign up over the web for this stuff, but no. You've got to send them a check (Why wouldn't you take a credit card???) and answer a barrage of questions before you get the thing.
I wondered why a company like Cisco would make you jump through so many hoops. I soon got my answer: one of their sales reps called within days to discuss purchasing more product. "I'd be glad to talk to you about it," I told him, "but we're a bit premature. I need to evaluate your phone with a current image and I'm getting nowhere with your technical support. Any chance you could speed up the process? It might help you get more business..."
No chance. After three weeks worth of runaround, I finally got my SIP image. Again the phone was nice, but the service wasn't. The price definitely wasn't. Oh, and let's not forget about the software license requirement and the power cube (purchased separately of course) Add all that up and you're paying alot for what you're getting.
I went with the Polycom phones and never looked back. They're every bit as nice as the Cisco phones for a lot less money.
John
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