* Have you purchased used hardware off eBay and need the latest software? There's an inspection and relicensing process that can make your gear fully legit.
Ummm, with a mountain of red tape surrounding the whole deal, and basically at a cost that ensures most people will give up and just buy new Cisco gear and have it done with. . .
Cisco's model is to keep their hands in your pockets as deeply and consistently as possible, and it is unfortunate. They have generally very good products, but they treat their customers as if they had the watertight monopoly that Micro$oft does, which they do not.
This is why many people who are forced to do business with them do so only to the degree they are forced to, and secretly (or not so secretly) hope that eventually this abject greed leads to their comeuppance.
And as I'm sure you well know, they are draconian with their resellers, as well, forcing them to eat most of the problems of their small-volume customers, and often treating the resellers like indentured labor.
IMO it is never a good thing for a company to have so many customers who hate them, and who will so readily say that the only reason they deal with them is lack of viable alternatives.
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