Joe, This is highly implementation specific. Perhaps I can give you some pointers to help you out. BTW, if you just happen to be in Texas, I can provide you with a list. "Regular" 911 calls are answered by a PSAP. Voip calls also goto a PSAP, but are handled differently. In fact, in most regions there aren't clear ways of handling these calls as of yet.
Here are some pointers. 1. Do NOT call the PSAP. They are very busy, and in general are the WRONG organization to contact. Instead you want the "911 Agency" for the area you are to serve. This is either a "Council Of Governments" or an "Emergency Communications District" depending on when it was formed. For example, here in Houston, the 911 Agency just happens to be the "Harris County ECD". The Houston 911 Agency's website is (coincidential) http://www.911.org You must MUST start with them before you do ANYTHING 911. Certifications are required. http://www.nena.org is a good starting point.. Use "search" 2. If you are going to do 911, you must send LOCATION (ie: address) information to the 911 database. I do this through Intrado http://www.intrado.com through a product called "data exchange" 3. Depending on your connectivity, understand that the 911 agency and PSAP don't care what technology you use to connect to your customer. So if you can provide ANI, you are pretty much good to go. 4. For what it's worth; my traditional VoIP service offering will deliver 911 calls in the indentical manner as my non VoIP calls. If you'd like to talk specifics I can help you but I'd have to request that we take it off list since I feel that it is outside of the scope of the list. You can reach me at [EMAIL PROTECTED] -Brett -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Joe Baptista Sent: Wednesday, June 16, 2004 8:35 PM To: [EMAIL PROTECTED] Subject: [Asterisk-Users] 911 emergency service and VoIP I understand that most VoIP providers allow for 911 calling but that 911 service is not the same as that available to PSTN. >From what I understand a 911 Call Will Go To A General Access Line at the Public Safety Answering Point (PSAP). This is different from the 911 Emergency Response Center where traditional 911 calls go. Does anyone know how I can get information on howto contact the people at the Public Safety Answering Points (PSAPs)? Is there alist somewhere I can reference. thanks joe baptista _______________________________________________ Asterisk-Users mailing list [EMAIL PROTECTED] http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users _______________________________________________ Asterisk-Users mailing list [EMAIL PROTECTED] http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
