When using the callback feature on agents I notice that when the queue calls one of the agents and the agent picks up the call they hear nothing until pressing the # to accept the call.
Only then does my announcement play back to the agent after which the call is immediately connected. Is there a way to have the announcement played to the agent before they press # to accept. I have ackcall=yes in agent.conf Can't find anything on the wiki. Thanks Andrew [exten.conf] exten => s,1,Answer exten => s,2,background(custom/100) ; Sales exten => 1,1,ringing(2) exten => 1,2,playback(custom/101) exten => 1,3,queue(sales) [queue.conf] [default] ; ; Default settings for queues (currently unused) ; [sales] music = default announce = sales_queue ; This not played until after # pressed .. How can i get announce to play as soon as call answered? announce-frequency = 20 strategy = roundrobin timeout = 15 retry = 5 maxlen = 0 member => Agent/7001 member => Agent/7005 _______________________________________________ Asterisk-Users mailing list [EMAIL PROTECTED] http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
