On Fri, 27 Aug 2004, Andrew Brown wrote:
>
> When using the callback feature on agents I notice that when the queue calls
> one of the agents and the agent picks up the call they hear nothing until
> pressing the # to accept the call.
>
> Only then does my announcement play back to the agent after which the call
> is immediately connected.
>
> Is there a way to have the announcement played to the agent before they
> press # to accept. I have ackcall=yes in agent.conf
>
> Can't find anything on the wiki.
>
> Thanks
>
> Andrew
Andrew,
You need my agent-preack-announce patch. This allows you to define
a "preack=gsmfile" in your agents.conf, which will be played BEFORE the
agent hits the "#" key to accept the call.
The patch and associated sound files etc.. are up on the bugtracker at:
http://bugs.digium.com/bug_view_page.php?bug_id=0001082
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