Hi everyone. I'm a bit of a Linux newbie, but I've been doing tech stuff for ages. I'm also brand new to *. I've been reading the Voip.org wiki, and perusing the list archives for a while since I've been asked to investigate using IP telephone / soft phones for a call-center type scenario. People (marketing folks) have pointed me at Cisco, but I really don't wanna. I'd rather be the hero and pull this off with a much smaller budget.
Here is a scenario - 40 person call center, all with PC's (windows) and soft-phone. -any recommendations on hardware to run *? soft phones? 90% of calls would be IP / IAX coming to the center. I read in the list archives about an ACD application / extension to * that would probably to what I need in that regard. - thoughts? In remote locations I would also run *, and hook it up to an extension on an existing PBX. Excuse the complete newbie question, but how many 'wires' do I need to bring between the PBX and the * box to support multiple simultaneous calls? These calls would come from any extension on the TDM pbx to asterisk to the call center. In a typical scenario there would NOT be a lot of simultaneous calls unless the system we're supporting went down hard. How would / could? one configure * at the remote location to communicate with * at the call center? How would / could? one configure * at the remote location to use the existing TDM PBX as failover to call the support center via 1-800 if the IP circuit died? I know you're all banging your heads on your desks saying "OY! another newbie....". Thanks in advance for your wisdom and guidance. John _______________________________________________ Asterisk-Users mailing list [EMAIL PROTECTED] http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
