Hi John, I'm also new to *, but if you want to set up a callcenter, with 40 people calling the same number at the same time, you probalbly will need a T-1 or E1 line wich AFAIK handles at least 30-calls. You then need at least one Digium E1/T1 card to get the calls into * and other cards to direkt them from * to the phones.
I'm researching at this time on what is possible using VoDSL, but I don't dare to say that this might be an alternative for I don't know how many calls can be handled at the same time. But it would be a lot more cost effective than a E1-line here in Belgium. Greetings, Sascha By the way, me Oy! too Am Fr, den 10.09.2004 schrieb John Stegenga um 14:38: > Hi everyone. > I'm a bit of a Linux newbie, but I've been doing tech stuff for ages. > I'm also brand new to *. > I've been reading the Voip.org wiki, and perusing the list archives for a > while since I've been asked to investigate using IP telephone / soft phones > for a call-center type scenario. People (marketing folks) have pointed me > at Cisco, but I really don't wanna. I'd rather be the hero and pull this > off with a much smaller budget. > > Here is a scenario - 40 person call center, all with PC's (windows) and > soft-phone. > -any recommendations on hardware to run *? soft phones? 90% of calls would > be IP / IAX coming to the center. > > I read in the list archives about an ACD application / extension to * that > would probably to what I need in that regard. > - thoughts? > > In remote locations I would also run *, and hook it up to an extension on an > existing PBX. Excuse the complete newbie question, but how many 'wires' do > I need to bring between the PBX and the * box to support multiple > simultaneous calls? These calls would come from any extension on the TDM > pbx to asterisk to the call center. In a typical scenario there would NOT > be a lot of simultaneous calls unless the system we're supporting went down > hard. > > How would / could? one configure * at the remote location to communicate > with * at the call center? > > How would / could? one configure * at the remote location to use the > existing TDM PBX as failover to call the support center via 1-800 if the IP > circuit died? > > I know you're all banging your heads on your desks saying "OY! another > newbie....". > > Thanks in advance for your wisdom and guidance. > > John > > _______________________________________________ > Asterisk-Users mailing list > [EMAIL PROTECTED] > http://lists.digium.com/mailman/listinfo/asterisk-users > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users _______________________________________________ Asterisk-Users mailing list [EMAIL PROTECTED] http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
