On Wed, 2004-03-11 at 11:11 -0500, Christopher TenHarmsel wrote: > At the place I work we're using Asterisk to run our in-office phone > system. We have about 15 employees and a total of about 5 hard phones. > Right now when asterisk receives an incoming call, it rings all 5 > phones, because we don't really have a "receptionist". I was wondering > if anyone has had a similar situation and might be able to suggest some > better approach to ringing the phones? I don't really know what I have > in mind, just kind of looking for what other people in similar > situations might have done.
Have you considered using an auto-attendant to pick up all incoming calls? Another strategy is to ring the phones of those who normally answer first, and then fail-over to the remaining phones if nobody picks up. If nobody wants to answer the call at all, let the auto attendant take care of it. Have a look at the AMP project (http://amp.voxbox.ca). It gives GUI to configuring call handling strategies like these. It might be a good fit for your organization. Cheers -- Ryan Courtnage Director & CTO Coalescent Systems Inc 403.244.8089 www.coalescentsystems.ca _______________________________________________ Asterisk-Users mailing list [EMAIL PROTECTED] http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
