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I want to authenticate to the phone system, then be
able to call an extension or dial an outside line. My preferred
method would be to use DISA, because a) it's non-verbal - ie. it doesn't talk,
just provides dialtone, and b) it provides dialtone.
However, it seems to be unreliable. when I
phone in, sometimes it doesn't seem to recognize my DTMF, and just keeps giving
a dialtone without authenticating. It's inconsistent. I can
phone the system and it'll work, phone again and it doesn't, phone a third time
and it works.
My alternative seems to be to use Authenticate, and
upon authenticating simply send the caller to the appropriate context to punch
in extensions or calls. The problem with this is a) it voices the
authentication - ie "please enter password" which to me is inviting people to
try to figure it out, and b) after authenticating you don't get a dialtone, just
silence.
But at least it works reliably every
time.
Any thoughts?
regards,
Paul
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