In queues.conf, try:
member => Local/<extension>@<extension-context>
So, for instance, something like:
member => Local/[EMAIL PROTECTED]
Cheers, Chad
On Nov 15, 2004, at 7:59 AM, Shawn Dillon wrote:
> I have the AgentCallBackLogin working well when the support technician
> logs into the queue manually. If there a way to get certain extensions
> to automatically log into the queue? That way I do not have to worry
> about help desk staff forgetting to log into the support queue and
> never receiving support calls.
As far as I know, it's enought to add those extensions as a members in
queue.conf.
--
Graf0
Ok, I will share more details with my particular installation.
1) In my extensions.conf I have the following;
exten => 997,1,AgentCallBackLogin(999|[EMAIL PROTECTED])
2) In my agents.conf I have the following
group=1
agent => 999,1234,Test Agent
3) In my queues.conf I have he following
member => Agent/999
When an agent dials extension 997 and enters their password they will then be included in the support queue for calls. If they do not call extension 997 and enter their password when a call is placed into the support queue a message appears on the console stating that “no one is answering the support queue”.
Is there a way to get a certain extension to automatically log into a support queue? Or do I need to have every technician , at the start of every shift, log into the support queue manually?
As an aside , this community has been very helpful in getting my Asterisk box up and running. Thanks to all.
Shawn Dillon
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