I am looking at placing a system in an office with a central receptionist,
and phones for each individual employee thereafter. Could I use a Snom 220
with additional keypads to view if the lines are in use by the other
employees?
Fred is in sales... A call comes into the receptionist and they transfer the
call to Fred. The receptionist can tell Fred is still on the phone by
viewing the assigned key on the Snom 220�s keypad, so if another call comes
in they know he is on the phone instead of just blindly transferring the
call and pushing the person to his voicemail. So they can ask the person
hold or if them want to be transferred into Fred�s voicemail.
Any thoughts would be appreciated... I am new to the list, so my apologies
if this has been addressed before.
This does seem to be a common request, but I haven't seen any great answers yet. With the Snom phones, you can use the "hint() priority" (see http://www.voip-info.org/ and archives of this mailing list) for shared lines, but as far as I know, this only applies to sharing all the lines across all the extension. I don't know if it can apply to all the extra buttons that are on the Snom 220. Anybody tried that?
Another option is the Flash Operator Panel, you can see a live demo at http://www.asternic.com/ It is a flash applet that you can use in any browser that lets you see all your lines and extensions and their current state. You can even do drag and drop call transferring.
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