On Fri, 2004-12-03 at 16:12 -0500, [EMAIL PROTECTED] wrote: > Thanks Luki, > > I can't believe I overlooked that. It's working now. > > Steven, > It wasn't working because I overlooked the priority. However is it still a > bad idea to have ivr and extensions beginning with the same number or within > the same context? I've already assigned extensions and they have been > printed, so it won't be possible to change now.
I consider it bad because then you are waiting for the digit timeout instead of getting an immediate response. If I hit 2 to get to your sales department and have to wait 12 seconds for your timeout, I will have probably pressed a couple more buttons or left. Essentially my OPINION is that if you are in an IVR menu, your are in a menu and those options should be short and quick to navigate. Remember time is money especially for your customers and employees. -- Steven Critchfield <[EMAIL PROTECTED]> _______________________________________________ Asterisk-Users mailing list [EMAIL PROTECTED] http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
