I usually program queue_app so that a queue times out after a few minutes. After that I send a message telling people to press 1 to leave a voice message and 2 to wait again; if they press 1 they get voicemail, if they press 2 they re-enter the queue system.
it should be quite straightforward to read a hash-terminated telephone number and save it somewhere instead of starting voicemail.
bye
l.
In data Wed, 1 Dec 2004 16:08:19 -0500, Brian C. Fertig <[EMAIL PROTECTED]> ha scritto:
Is it possible to have customers to be in queue and have a prompt that asks them if they want to leave a phone number so when there time is
up they will get a call back so they can speak with the CSR?
� � .o-------------------------------------------------------o. Brian Fertig Network Engineer Planet Telecom, Inc. Tampa, FL Office
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