Matthew Boehm wrote:
If I add a line like this: member => SIP/3044, can I still get login/logoff functionality? We need agent login/logff functionality AND for calls to not goto voicemail.
No, I was suggesting using SIP/3044 in agents.conf, not in queues.conf. If you put it into queues.conf, that channel will be dedicated to the queue app at all times.
Word of warning, though: I don't use chan_agent, never have. All my queues are configured using dynamic members (AddQueueMember/RemoveQueueMember), so what I suggested above is based solely on the docs I've read.
If you want a SetGroup/CheckGroup based solution, email me off-list; I have a patch for app_queue that causes it to assign groups to channels it creates and to check group counts before calling agents. This works well for us, it allows us to very easily control when the app will send a call to an agent and when it will consider them "busy". I doubt this patch will ever go into CVS, though, unless I make it part of my new version of app_queue that'll be available in a few weeks.
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