Does anybody know of a nice web interface or something that can provide some or all of the following?
1. Create agent phone logins. 2. Create real-time report to monitor agent login/logout activity.� Should have the ability to view which agents are currently logged in/out of the system. 3. Create historical report to pull agent activity.� Should display login/logout activity.� Be able to pull information by rep and timeframe. 4. Create "hold calls/bypass" statuses for agent login.� This status should allow the rep to pause all incoming calls to their login for reasons such as: 1-Break, 2-Lunch, 3-Meeting, 4-Project, 5-Other.� This status should not log the agent out of the phone, but only temporarily take them out of the queue to receive the next available call until they end the "hold/bypass" status and make themselves available for incoming calls. I�m thinking no, but I figured I�d ask anyways before telling my bosses they�re out of their minds. Even if there's an existing interface out there that can provide 1 or 2 of these things, it'd be a nice start. Most of it I'd have to work with a developer to get created, and I'm thinking option 4 is impossible, but 1 2 and 3 is possible with time. Help? _______________________________________________ Asterisk-Users mailing list [email protected] http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
