I purchased some 20 Polycom phones (brand new) for a very good price ofThis could very well be a text encoding issue. The phones are EXTREMELY picky about the format of the config files. They must be in UTF-8, or something very close to it. If you just open one of the files in a random text editor and save it, you will likely encounter problems when loading that config file. I had success when editing them with Windows notepad (and explicitly saving with text encoding of UTF-8), and GNU nano.
around $165 each. Now I am having a nightmare in configuring them. I
pulled the bootrom, SIP and config files from freedomphones.com,
modified them for my need and and started configuring the phones. First
couple of phones worked well, but I could not configure most of the
remaining phones. They complain about "Error in loading bootrom". I
suspect these are newer phones with newer bootrom than I have.
Also, if you upgrade the phones, I've been told that you have to upgrade sequentially - i.e. don't try to upgrade from 1.3.0.xxxx to 1.4.1. Instead, do 1.3.0.xxxx to 1.3.1.0056 to 1.3.4.0003 to 1.4.1.xxxx.
Now I am thinking why the hell should I use Polycom phones when they areThat's one I don't understand myself. Who do they think is buying all their phones? I'm sure a good portion of their sales is to the asterisk community. The only explanation I have is that they don't care about the phones because they are selling them at extremely low margins (or at a loss) to promote their other poducts or to compete with Cisco.
so knee jerk about the Asterisk community. They would not even give us
legitimate firmware either. They are so arrogant (or stupid) to keep off
such a significant user community.
What do others feel about this issue. Should we just decide to stay awayI personally like my Polycom phones very much (more than Snom, more than Cisco). Once you get them running, they are extremely reliable, and the sound quality, ease-of-use and features are excellent. I don't think you can find a better value in SIP phones anywhere. That being said - don't expect them to be easy to use, and don't expect support from Polycom. The firmware IS on freedomphones.net, and has been for some time (now the newest versions are there, too).
from Polycom phones? Or try to keep a copy of their firmware somewhere
in the community like freedomphones.com?
I think this list (and the manual) are the best you're going to get in terms of support.
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