Hello, i got a question,
i need to create a group extension, to make calls to 6 sw phones, but i need to know if asterisk can do help me to get a unique number and check what extension has received less calls than the others, and pass the new call. We got a call center and want to know if we can distribute the calls depending in what extension is available and from the extensions that are available pass the call to the operator that has answered less calls, can i do this with *? can i get statistics from the use for an extension? can anybody help me??
it sounds like you're wanting to use asterisk's call queueing capabilities. look at http://www.voip-info.org/wiki-Asterisk+call+queues for more info. Especially look at the "Strategies" section on that page, which has a "fewestcalls" strategy, which basically rings the extension which has taken the fewest calls to date.
flynn
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