Doing this with no notification whatsoever, let alone notification sufficiently in advance of these changes, was stupid and careless. This move probably broke a significant number of your customers' telephones service. One can only guess at the impact that this careless move had on your customer service department.
In the future, give some thought to planning such changes more carefully, announcing them well in advance of implemenatation. I am satisfied enough with my BroadVoice service that I will overlook this incident, but there are lots of other vendors out there. Surely, at least one of them has more concern for their customers than BroadVoice has demonstrated with this fiasco. > -----Original Message----- > From: [EMAIL PROTECTED] > [mailto:[EMAIL PROTECTED] On Behalf Of > Dan Weber > Sent: Saturday, March 05, 2005 9:13 AM > To: [email protected] > Subject: [Asterisk-Users] BroadVoice configuration changes > for Outbound > > > Today, We have added INVITE Authentication. This seems to > bring a large > amount of problems to people in the way since they can't make > outbound > calls. Here's what needs to be done. You need to add three > variables to > your peers or friends, username, authuser, and secret. > > username=<phonenumber> > authuser=<phonenumber> > secret=<registration password> > > Dan > > _______________________________________________ > Asterisk-Users mailing list > [email protected] > http://lists.digium.com/mailman/listinfo/asterisk-users > To > UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users > > -- > No virus found in this incoming message. > Checked by AVG Anti-Virus. > Version: 7.0.308 / Virus Database: 266.6.0 - Release Date: 03/02/2005 > > -- No virus found in this outgoing message. Checked by AVG Anti-Virus. Version: 7.0.308 / Virus Database: 266.6.0 - Release Date: 03/02/2005 _______________________________________________ Asterisk-Users mailing list [email protected] http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
