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I use queues here and if you have a multiple presence (i think that's the term, you know where you have call waiting on an extension) phone, it will do this. My polycoms do this and I actually like it because my queues are just single user queues. Try turning multiple presence off and see if it helps. On Tue, 2005-03-08 at 06:06, James Murray wrote: I manage the PBX system for a medium sized call center. Where all calls are distributed via a few call Queues. However I am having an issue where reps are being distributed calls regardless of wether they are on a call. |
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