On Tue, 15 Mar 2005, Erick Perez wrote: > Hi there, we are looking for an opensource or commercial * based Call Center. > Full ACD, call monitoring, multiple queue, IVR, voicemail, management, > reporting, CDR, etc is needed. over 100 seat can be the initial target > and will grow in a very short time. > > SIP phones will be used and multiple E1 lines incoming, so to provide > full failover a cluster of * machines or some other form of redundancy > must be used. > > I'm sure custom programming will be requiered so offerings are > accepted but all work will be done remotely since we are in Central > America (unless you happen to live in our country of course...) > > Any real experiences with * on this?
You can create a quite flexible callcenter solution from ICD (search for app_icd). It is more of a framework to create a call center solution than a finished product. It is increadible flexible though. Peter _______________________________________________ Asterisk-Users mailing list [email protected] http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
