> = An incoming call is received on any of the incoming POTS ZAP channels 
> = Call is immediately picked up by Asterisk and the caller is greeted with a
> message like, "Thank you for calling ...., please hold the line your call
> will be attended to shortly"....MUSIC.... 
> = What I would like to achieve is that as soon as the call is immediately
> picked up by Asterisk, a group of phones starts ringing, so that effectively
> any person in the group can attend to the caller, and as soon as this is
> done, the caller stops hearing the message and can speak to a
> representative. 

If I understand this question (and I'm not 100% sure I do) :

Playback(message)
Dial(${phones_to_ring},45,m) 

If message is 3 seconds long, that would be the only delay.
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