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Hi all, This is the situation: I have a call coming in from the POTS line and I pass this through to the [incoming] section by including the [incoming] inside [sip]. Then s,... starts. It picks up the call and then places the call in a "Reception" queue. This is the problem: When the call is in the "Reception" queue, I would like to play a voice menu while the call is in the queue. If the user responds to the "Voice Menu" by dialling a number, then I would like to pass this call to that extension. I know you can put a time out on the "Reception" queue - but I need to give the caller the option to by-pass the Receptionist. /extensions.conf/ [incoming] exten => s,1,Wait,1 ; Wait a second, just for fun exten => s,2,Answer ; Answer the line ;___________TODO______________ ;Play a "Thank you for calling ..." exten => s,3,Queue(QUEUE-Reception) ;Place call in reception queue ;___________TODO______________ ;Play "Voice Menu -> Sales;Accounts;Support exten => 1,1,QUEUE(QUEUE-Support) ;Pressed "1", place call in queue.conf::[QUEUE-Support] <<<<<<<< need some help ova here.... plz [sip] include => incoming ;include the incoming calls context exten => 101,1,Dial(SIP/Reception,20,tr) exten => 200,1,Queue(QUEUE-Support) /Asterisk Out-put/ Asterisk Ready. -- Starting simple switch on 'Zap/4-1' -- Executing Wait("Zap/4-1", "1") in new stack -- Executing Answer("Zap/4-1", "") in new stack -- Executing Queue("Zap/4-1", "QUEUE-Reception") in new stack -- Started music on hold, class 'default', on Zap/4-1 -- Called SIP/Reception -- Stopped music on hold on Zap/4-1 Apr 2 13:51:16 WARNING[1994]: chan_sip.c:860 retrans_pkt: Maximum retries exceeded on call [EMAIL PROTECTED] for seqno 102 (Critical Request) Apr 2 13:51:16 NOTICE[2004]: app_queue.c:1103 wait_for_answer: No one is answering queue 'QUEUE-Reception' (1/0/0) Thank you all. -- Kind Regards Etienne |
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