I've actually ran in to something similar. Though luckily it hasn't happened in a while.
I've gotten at least 4 complaints of an in-progress call all of a sudden being able to hear (but not speak to) another conversation that is in progress. I've never been able to track it down, but I'm running 1.0.6 WITHOUT chan_spy, and SPA-2000's with analog phones. I agree, it is very disturbing, but I'm not 100% sure it is Asterisk related. On Thu, 2005-04-14 at 20:13 +0100, Asterisk wrote: > I've just been informed of a disturbing event at our call center. We run > 20+ agents taking inbound and outbound calls through the queue system, > and use chan_spy to monitor ongoing conversations. > > My supervisor received a phone call from another call center (nothing to > do with us, in fact they are 200 miles away) stating that they overheard > a conversation between ourselves and one of our customers that we were > speaking to at the time. He was able to give reference numbers and > names, (and financial circumstances) so he obviously did hear this > conversation. > > We are running CVS head as of 10 days ago, using TE410p on 32channel > ISDN primary line. > > Has anyone else ever heard of something like this happening ? My boss is > going apeshit talking about the DPA (data protection act) and wants > answers like yesterday. Quite frankly, I have no idea on where to start > to look for something like this. > > Julian. > _______________________________________________ > Asterisk-Users mailing list > [email protected] > http://lists.digium.com/mailman/listinfo/asterisk-users > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users -- Mike Benoit <[EMAIL PROTECTED]>
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