Would you happen to have some sample config on how to do this? Is this
done in queues.conf or in the dial plan? Even pseudocode will help.
Thanks,
Daniel
On Apr 21, 2005, at 2:55 PM, Henry Devito wrote:
3) When callers call into the * box and the agents are busy, they
will be put on the queue. Now, I wish to be able to tell the callers
they are in position X in the queue. However, if after, say, 30
seconds no agent is available yet, I wish to give the caller the
opportunity to listen to a IVR where s/he can make a decision whether
to continue holding, be transfered to another agent group, or leave a
message. Is this possible? Does anyone have any sample of how to do
this?
This is possible. The person can jump out of queue at anytime or you
can set an 'overflow' to an IVR menu.
Daniel Salama
[EMAIL PROTECTED]
Voice: (954) 655-8051
Fax : (954) 252-3988
------------------------
This e-mail contains information which may be confidential and
privileged. Unless you are the addressee (or authorized to
receive for the addressee), you may not use, copy or disclose
to anyone the message or any information contained in the
message. If you have received the message in error, please
advise the sender by reply e-mail to [EMAIL PROTECTED] or
tel. +1-954-655-8051 and delete the material from any computer.
_______________________________________________
Asterisk-Users mailing list
[email protected]
http://lists.digium.com/mailman/listinfo/asterisk-users
To UNSUBSCRIBE or update options visit:
http://lists.digium.com/mailman/listinfo/asterisk-users
