Kerry Garrison wrote:
While we have only been using
Broadvoice for a few months now, we have actually had better service
through them than with our PSTN provider. You could just as easily have
had a voice T1 go down which typically takes a few hours to replace
(and may be the actual problem). The issue is not with Broadvoice as a
service as much as it seems to be a peering problem.
Yes these issues make you and
your company look bad in so much as it shows that you do not have a
properly designed redundant system. Do you back up your server every
night even though you only lose a file once a year? So why wouldn't you
have a failover on your phone system?
Its very easy to blame
Broadvoice for your phone service being out (and I am not defending
them) but that is ONE connection. Any business that is highly reliant
on their phones for business should have a backup system just for this
reason. Possibly even multiple backups depending on the critical nature
of the business.
I have seen businesses
completely lose telephone service on standard PSTN lines for a day or
more at a time. So sh** happens, be prepared. Dont put all your eggs in
one basket. This is a perfect example of why.
Kerry Garrison
I do have failover; I am using another service that is not voip based.
Fortunately only a few clients know about the new BV number.
This makes me reluctant to switch over completely.
How exactly could you failover using such a provider?
Outbound calling failover is easy; just have another provider and set
them up as a trunk.
Inbound which relies on them and the DID provided to work is a bit more
complicated.
Sure you could do the same, but other than 'call this other number if
this number is down' how do you failover?
The only way I can think of is get a regular pots line in and have it
forward on busy to BV and have both answer in asterisk.
Are DID's portable?
JD
--
JD Austin
Twin Geckos Technology Services LLC
email: [EMAIL PROTECTED]
http://www.twingeckos.com
phone/fax: 480.422.1250
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