On Mon, 2005-05-02 at 12:59 -0600, Jeff Pratt wrote: > Pedro wrote: > > What I did once was create an announcement that got played to the > > receptionist announcing who the call was for based on the number that > > was called. This allowed the receptionist to know which greeting to > > recite. > > > > Why not turn that around? Have the receptionist record a greeting for > each company, IE: > > Hello this is company X, how may I help you? > Welcome to The Y Corporation, how may I direct your call? > Z Corp! How can I help you? > > that then gets Play()ed to the customer when the receptionist picks up > the call. Saves wear and tear on the receptionists voice, so they'll > thank you, and it gives them a hint as to whicch company has been called.
A friend of mine used to work in a bank call centre here, and he said they used this to ensure that every call was answered professionally/etc, however, when the greeting is quite long, often people will attempt to interrupt 'you', and hence you may end up double-talking.... ie, your recording of you + you actually saying something.... However, I'd just think those people are plain rude.... (though waiting on hold for a long time is annoying also...) Finally, could this even be accomplished within the asterisk dialplan? ie, play a message when the dial is answered? Regards, Adam -- -- Adam Goryachev Website Managers Ph: +61 2 8304 0000 [EMAIL PROTECTED] Fax: +61 2 9345 4396 www.websitemanagers.com.au _______________________________________________ Asterisk-Users mailing list [email protected] http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
