I have a few Polycom 500's hooked up to my Asterisk box.
I have set up some extensions and the phones can call each other, conference call, transfer calls, hold calls, etc etc. Everything seems to be working out great... except! That when I have a menu setup or an interactive feature such as voicemail, the menu does not appear to receive the instructions from the phone.
For example, I dial the company directory (*411). I get the digital assistant asking me to dial the first 3 number of the person's name. I do that. I do that and I push '#' afterwards. I pound on the keypad like a crazed monkey. I do nothing. In all cases the same thing happens. After a suitable pause, the digital assistant repeats the instructions. After doing this a few times it hangs up.
Similar behaviour happens on any menu.
So it appears that Asterisk is not getting the keypad pushes I make once I've entered a menu.
If anyone has any ideas about what could be wrong, please let me know!
Thanks, Don
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