We just bought (a couple weeks ago) Qty 6 Cisco Phones from them.
There was no licenses with the phones... Go figure... So, evidently they're supposed to be new, and one would expect they come with the license, but alas no license.
We discovered this during our initial purchase of a few Sipura Units and (2) Cisco 7960 Phones.
When we purchased the (6) additional Cisco 7960's it would seem that no only was there no license (as expected), but the phone itself was configured with an unknown password and they weren't consistent with the Firmware versions installed. Needless to say upgrading these to the latest SIP Firmware was quite the difficult task.
Also worthy of note is that I flew to the location where we were deploying these units (Buffalo NY, which oddly enough is the home town of Voip-Supply) and they had shipped the purchased items to the Bill-To address instead of the Ship-To address.
Add to that the packages were a day late, and since the Bill-To address is residential they didn't arrive until 4:55PM on a Friday.
I had arrived, and anticipated their arrival Thursday AM.
In short, I wound up sitting on my hands with my thumb stuck in an extremely uncomfortable place for 16 hours eagerly anticipating the arrival of the purchased items.
Here's the kicker. Since we purchased two MediaTrix 1204's I was expecting to be able to get in touch with their technical support if I had difficulties. Alas, Mediatrix business hours are 9:00AM - 5:00PM Mon - Fri Eastern. No dice there... Can you say "Show Stopper" ???
So, not only did I sit on my hands for 16 hours, but this caused me TONS of grief since my regular 9 - 5 job here in DC occupies that spectrum of my time, and the Thursday and Friday when I was expecting delivery was personal time that I took off from work to do this side project.
SUMMARY:
If you call Voip-Supply and the person that answers the call is named Damon, ask for someone else.
On the other hand, feel free to recommend Damons incredibly astounding and unique customer service abilities to all your competitors.
At 12:37 AM 5/18/2005, you wrote:
I tried calling their toll free number and toll number last week in the morning and afternoon and was handed a recording saying this number is no longer in service. The web site was up but there was no message on the site as to why the phone numbers were not working.
I just called the number now and it is working.
Being around the internet for a quite a long time this gives me an uneasy feeling. I have seen company’s start to go under and pull the plug when they get into financial trouble(not being able to pay the bills) and run with the customers money. I have had this happen to me on 2 occasions. Just the woes of doing business on the net.
Being in Canada it makes it very difficult to find companies that will ship COD from the US. If I was to order I would only order COD from now on from VoipSupply.
I have ordered product from VoipSupply and received the product. I will not be ordering more product do to this outage of the phones with no explanation.
Just my 2cents.
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Karl J. Vesterling
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