If you can reproduce it reliably on only certain calls and not on others then it may very likely be a problem with the provider.
Short story; we had a customer that was complaining that the new phone system we installed was terrible, bad quality calls etc. We of course thought that it must be something wrong on the network and killed ourselves trying to solve the issue. Long story short, we finally isolated the problem to long distance calls to certain area codes, but only about 30% of the time. Turns out that when we installed the phone system the customer switched to a PRI at the same time and in conjunction with that they were put on a different long distance plan. After a lot of back and forth we finally convinced MTS to do a trace and sure enough one of the long distance routes they were using was bad. We burned a ton of time and lost a lot of "good will" with the customer for something that turned out to be an MTS problem. The moral of the story is, don't assume any part of the network is good. Always trouble shoot it end-to-end. John _______________________________________________ Asterisk mailing list [email protected] http://www.muug.mb.ca/mailman/listinfo/asterisk
