about "how you are so valuable to them as a customer", but due to the
unexpected response of their lastest
money grapping service they can't talk to you for the next 40 minutes.
Translation:
"Your call is important to us, but not important enough that we'll hire
enough people to talk to you in a timely fashion".
Ian's Definition: VMD (Voice Mail Defenses): Using VM technology to
prevent customers from accessing your staff.
These two companies have managed to redefine
the meaning of "Help" and "Service" in modern english.
Nah, Royal Bank beat them to it, using the term "Personal Touch Banking
service" to mean eliminating persons
(tellers) and making you use an ATM. Yeah, you personally touch the keys
on the ATM, so it's not *really* false advertising...
All of this and more was anticipated in "1984".
