You need to check out Aheeva. They have a full call centre suite built on Asterisk and have a close partnership with Digium. This will at least give you an idea of call centre functionality, if nothing else. They have a VAR program also, which will considerably enhance your training for their system. We were looking at their switch also, but I have no idea when we might go with it.
Pricing is basically per operator station plus setup and training costs. They can provide the servers and PoE switching hubs also. They currently support softphones based on the Plantronics USB adapter, but SIP phone support is coming. Ask for the screen captures. Peter M. > All, > > I am sure this is a recurring question / item of discussion... and I shall > also > search/surf the archives, but nothing like getting updated info, since two > months ago > could seem like light years in the development and application of Asterisk... > > I have installed Asterisk, with some degree of nervousness, in a half-dozen > customer > sites with 20-100 stations. Each time it gets easier and is smoother and the > nerves > calmer. We have not had any of the problems with the Digium cards as recently > mentioned, but we are planning an install for next month of 100 stations > where they > want to maintain, for some time anyway, their two existing PRIs and we are > going to > try the Sangoma A102s... > > Now I have an RFP for a 100 station call center by a call-center operator > setting up a > new site and specifically interested in how Asterisk would compare to a > typical > solution they have already and would normally plan to install. Not being > familiar > with the nuances specific to call-centers I am wondering if any of you are, > and have > * running in this environment? Are there software packages that are designed > for * > that are preferred/proven? (I guess I would start with Sugar?) What are the > pitfalls? > What should I look out for? I am assuming, however, that as long as I am > confident > with my team´s ability to manage the Asterisk side of things, that the call > center > operator will pick-up the slack on the call-center-specific side of it. > > Comments, please! Thanks in Advance. > > > Regards, > Michael > ******************************************************** Peter MacFarlane, ACP Network Administration & Programming Target Call Center/ Message Centre P.E.I. ***************************************************************** OpenBSD's PF Firewall: Now available with CARP Failover. Nothing to do with fish, but everything to do with security! *****************************************************************
