Is there any way to have asterisk prompt the agent receiving a call out of a queue that they have to push # to accept the call (when ackcall=yes)? Right now all they get is dead silence before they accept, and I'd like to have asterisk tell them when they pick up the phone that they have to push # to accept the call.
Ideally what I'd like is to have asterisk read off the caller ID of the caller as well, and maybe even tell them what queue the call came from (Tech Support, Sales, etc), so that if the call goes to a cell phone the agent can hear what kind of call it is before accepting it. Gary
