Hello Gary:
With regards to your "ideal" question, this is 100% possible. This has been
done & enabled in our facility. The secret sauce lays in the dial plan
context. You can configure your agents in any way you like and have an
announcement to every agent, the queue, and caller CID information.
If you wish to share your dial plan context, the TAUG folks including
myself, can attempt to give you suggestions and ideas.
Cheers!
Reza.
----- Original Message -----
From: "Gary T. Giesen" <[EMAIL PROTECTED]>
To: "TAUG" <[email protected]>
Sent: Thursday, August 31, 2006 3:14 AM
Subject: [on-asterisk] Voice prompt for ackcall=yes
Is there any way to have asterisk prompt the agent receiving a call
out of a queue that they have to push # to accept the call (when
ackcall=yes)? Right now all they get is dead silence before they
accept, and I'd like to have asterisk tell them when they pick up the
phone that they have to push # to accept the call.
Ideally what I'd like is to have asterisk read off the caller ID of
the caller as well, and maybe even tell them what queue the call came
from (Tech Support, Sales, etc), so that if the call goes to a cell
phone the agent can hear what kind of call it is before accepting it.
Gary
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