This is one that we've been fighting for a while.
We have a small install (8 extensions) using [EMAIL PROTECTED] with Polycom 501
SIP
phones. Every once and a while one side of an incoming call's audio is
missing. The callers can hear the employee but the employee can't hear
the caller. They have been able to handle it in the past by transferring
the call to another extension.
To make this worse, it seems to only be occurring with two phones. We've
replaced the phones three times and the report from the customer is that
it fixed it, then a week or so later we hear that it's back.
More oddities, is now they say they've had it occur on an outgoing call
too.
The two phones that it is occurring are in a static queue and most of
the calls they will receive are from the queue.
The reports from this customer are pretty sketchy, but they have been
insistent about the audio problems.
Any ideas.
--
John Van Ostrand Net Direct Inc.
CTO, co-CEO 564 Weber St. N. Unit 12
Waterloo, ON N2L 5C6
[EMAIL PROTECTED] ph: 518-883-1172 x5102
Linux Solutions / IBM Hardware fx: 519-883-8533
