It may be worth checking the cable(s) Henry L.Coleman CEO *VoIP-PBX* 1-866-415-5355 Toronto Ontario Canada
> John, > > The fact that the audio problems are solved by transferring from one > phone to another would indicate to me that it's between the phone, and > the Asterisk server. > I take it that it's a direct connection through one switch from the > phones to the server? > > I have a client that received fairly heavy call volume, a few hundred > calls a day, on IP501's using Static Queues on 1.2.13, and 1.2.14 (as of > 2 weeks ago). They have experienced no similar problems, so I can't say > "me too". > > What firmware version are these phones running? We use 2.0.1 with no > problems. > > Can you get a packet dump from the server and see if it's sending the > phone data? > > Chad > > > > -----Original Message----- > From: John Van Ostrand [mailto:[EMAIL PROTECTED] > Sent: January 17, 2007 6:41 PM > To: [email protected] > Subject: [on-asterisk] No audio on some calls > > This is one that we've been fighting for a while. > > We have a small install (8 extensions) using [EMAIL PROTECTED] with Polycom > 501 SIP > phones. Every once and a while one side of an incoming call's audio is > missing. The callers can hear the employee but the employee can't hear > the caller. They have been able to handle it in the past by transferring > the call to another extension. > > To make this worse, it seems to only be occurring with two phones. We've > replaced the phones three times and the report from the customer is that > it fixed it, then a week or so later we hear that it's back. > > More oddities, is now they say they've had it occur on an outgoing call > too. > > The two phones that it is occurring are in a static queue and most of > the calls they will receive are from the queue. > > The reports from this customer are pretty sketchy, but they have been > insistent about the audio problems. > > Any ideas. > > -- > John Van Ostrand Net Direct Inc. > CTO, co-CEO 564 Weber St. N. Unit 12 > Waterloo, ON N2L 5C6 > [EMAIL PROTECTED] ph: 518-883-1172 x5102 > Linux Solutions / IBM Hardware fx: 519-883-8533 > > > --------------------------------------------------------------------- > To unsubscribe, e-mail: [EMAIL PROTECTED] For additional > commands, e-mail: [EMAIL PROTECTED] > > > > --------------------------------------------------------------------- > To unsubscribe, e-mail: [EMAIL PROTECTED] > For additional commands, e-mail: [EMAIL PROTECTED] > > >
