Thats what we do through the call center we have built.
We run in 1.4 and use mixmonitor, when the conversation ends, it runs a
script using LAME and converts it to telephone quality mp3. Checks that
the mp3 was built then removes the .WAV file from the system.
Average file reduction size is greater then 90% of wave file.
We are not at the call level that you are suggesting but we have not had
an issue with this type of setup (we once had 12 seats running for 12
hours a day for 2 weeks without an issue).
Michael
Bruce Nik wrote:
Hi Guys,
For those who deployed Asterisk system for call centers, how do you go about recording everything? Let's say it's needed to keep records of conversations for 2 years on 40 extensions working two shifts a day (16 hours). I am just giving the worst case scenario but it's better to be prepared for it. Doing RAID1+0 almost 20TB is needed to record all conversations using the default record format with Elastix. What can be a work around for this? Even 10TB is I think too much.
Do you suggest to run a script to convert to mp3?
Thanks,
Bruce
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