Norman,
Thank you for your reply.I know you are monitoring the list. Very difficult
to explain the reason to customers.
BTW I am not taking about the today ticket. The following ticket open 12
days ago so far no reply.
-----
Aloysius Thevarajah Lloyd,
Your Ticket has been received and a member of our staff will review it and
reply accordingly. Listed below are details of this Ticket. Please make sure
the Ticket ID remains in the subject at all times.
Ticket ID: EBJ-752495
Subject: Outbound not working
Department: Support
Priority: Medium
Status: Open
You can check the status of or reply to this Ticket online at:
http://voicenetwork.helpserve.com/index.php?_m=tickets&_a=viewticket&ticketid=3641
Email: [email protected]
Password: 5b397b02
Please do let us know if we can assist you any further,
Voice Network Inc
-----
Lloyd
On Thu, Apr 2, 2009 at 4:55 PM, Norman Tomlins <[email protected]>wrote:
> Loyd,
>
>
> The filesystem on the media server mounted it's self as read-only while the
> system was running, attempts to remount the file system as read/write
> failed.
>
> We had to bring the media server off-line and bring the backup system
> on-line. I will be going down to front street tonight to figure out what
> happened to the Raid system.
>
> I also looked into the issue of your ticket, and you submitted the ticket
> at 3:10 and we responded to the ticket at 3:24.
>
> We are sorry for the delay.
>
>
> Norman Tomlins
> Voice Network Inc.
>
>
>
> On Thu, Apr 2, 2009 at 3:52 PM, Aloysius Thevarajah Lloyd <
> [email protected]> wrote:
>
>> Hello Everyone,
>>
>> I have two dids from voice network for one of my customer. Nowadays the
>> service up time is not stable. Every once is a while Data center problem (
>> power , internet).
>>
>> Very difficult to reach the customer service. Support Tickets are not
>> respond by the staff.
>>
>> Does anyone have the same situation?
>>
>> Lloyd
>>
>
>
