Lloyd, That ticket shows as closed and you should get an e-mail that the ticket was closed, are you still having problems?
You can get on-line support from within our portal and on the main webpage. You can also call us at 1-877-649-9590 from 9am to 5pm EST. Norman Tomlins Voice Network Inc. On Fri, Apr 3, 2009 at 12:26 AM, Aloysius Thevarajah Lloyd < [email protected]> wrote: > Norman, > > Thank you for your reply.I know you are monitoring the list. Very > difficult > to explain the reason to customers. > > BTW I am not taking about the today ticket. The following ticket open 12 > days ago so far no reply. > > ----- > Aloysius Thevarajah Lloyd, > Your Ticket has been received and a member of our staff will review it and > reply accordingly. Listed below are details of this Ticket. Please make > sure > the Ticket ID remains in the subject at all times. > > Ticket ID: EBJ-752495 > Subject: Outbound not working > Department: Support > Priority: Medium > Status: Open > > You can check the status of or reply to this Ticket online at: > > http://voicenetwork.helpserve.com/index.php?_m=tickets&_a=viewticket&ticketid=3641 > Email: [email protected] > Password: 5b397b02 > > Please do let us know if we can assist you any further, > > Voice Network Inc > ----- > > Lloyd > > > > On Thu, Apr 2, 2009 at 4:55 PM, Norman Tomlins <[email protected] > >wrote: > > > Loyd, > > > > > > The filesystem on the media server mounted it's self as read-only while > the > > system was running, attempts to remount the file system as read/write > > failed. > > > > We had to bring the media server off-line and bring the backup system > > on-line. I will be going down to front street tonight to figure out > what > > happened to the Raid system. > > > > I also looked into the issue of your ticket, and you submitted the ticket > > at 3:10 and we responded to the ticket at 3:24. > > > > We are sorry for the delay. > > > > > > Norman Tomlins > > Voice Network Inc. > > > > > > > > On Thu, Apr 2, 2009 at 3:52 PM, Aloysius Thevarajah Lloyd < > > [email protected]> wrote: > > > >> Hello Everyone, > >> > >> I have two dids from voice network for one of my customer. Nowadays the > >> service up time is not stable. Every once is a while Data center problem > ( > >> power , internet). > >> > >> Very difficult to reach the customer service. Support Tickets are not > >> respond by the staff. > >> > >> Does anyone have the same situation? > >> > >> Lloyd > >> > > > > >
