Rob Morris wrote:
I am in the process of Porting one of my Rogers Wireless Numbers to a
VOIP Provider. Curious to hear if anyone has any recommendations or
experience doing the same.
How long should the number porting process take?
What can I do myself to track the Ports progress?
What is an acceptable fee for Porting?
If I start the port process today and Rogers takes its Sweet A$$ time,
what is a reasonable amount of time to wait?
Can Rogers hold on to the number and not release it in a timely
fashion, just to make a few more bucks off me?
Both my wife and I had a personal cell with Rogers. I had had mine for
about 14 years, my wife about 5 years. We had a "family" package
encapsulating both phones.
About 1.5 years ago, I changed jobs at the office - requiring me to take
an corporate phone.
I asked Rogers about how I could avoid carrying two phones on my hip,
and they suggested that they could offer forwarding for ~$8 /month. I
let them know that that was a terrible deal, and I would like to port
the number to my Voip provider (I'm with Unlimitel). They just about
had a hemorrhage. It was pretty funny. However, they were not losing
a customer, since the corporate phone was also Rogers, and I still
maintain my wifes rogers phone. They were a little ticked, but I
proceeded anyway.
Unlimitel was pre-provisioned within a day or so, and a day or so after
that, I had provisioned my asterisk box.
The fine folks at Rogers (conveniently) managed to lose my porting
request taking about 2.5 months to port my number.
The billing fiasco ensued, with "early cancellation charges" since my
wifes phone was under contract and my phone was owned outright. The
really strange part here I was still a customer, I didn't cancel...
They were pretty quick to blame their accounting software, and reverse
the hundreds of dollars in charges.
So my expectation, they will dork around and try to ding you for another
month or two of charges. Can they? - Not sure, but this was my experience.
I recall it was about $50 for the port from Rogers to Unlimitel.
The staff at Unlimitel tracked the progress, and as a customer - I
needed to go though Unlimitel (who in turn contacted Rogers) to track
the port progress.
My advise - have some sport with Rogers :-)
Good Luck
/M
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