Chuck, Their cost is about half price. So if they offer to reduce it to half the invoice, they are probably doing it at cost.
Stephan Monette Unlimitel Inc. On 2010-01-29, at 11:46 AM, Chuck Mariotti wrote: > I would agree, the equipment is what let the hacker in. In this case, a weak > voicemail password likely. Not AllStream. > > But I think that's being a little too easy on AllStream in this case. > > The number of lines/trunks they have purchased/sold contradicts the line > capacity they delivered. For example if they have eight employees, they are > told to purchase eight lines. They purchased a number of lines so they could > place that many phone calls. What's happened is that an insane amount of > volume (24,000+ minutes) was done using only three phone lines, in a 14.5 > hour window. Dozens of simultaneous phone calls... on only three lines. > Because AllSteam allows this hookswitch feature? > > As well, the client usually spends under $1,000 a month on their total bill. > At what time is it reasonable for AllStream's monitoring system to go off and > for someone to cut off the service? 4 times the usual volume? 4 times usual > volume per month within an hour? High Volumes, in a suspicious pattern that's > never happened on those lines before? And obvious exploit that happens daily? > This should have been stopped within an hour or two... not 14.5 hours later. > Not dozens of simultaneous calls, on only three lines, over 14 hours, that's > never happened before. In the middle of the night. That's just negligence on > their part. > > AllStream is making money off of this fraud, at full price. I am certain that > we'll be able to get some discount on it (in good faith), but even half the > price is too much and they are still profiting from fraud. There must be a > reasonable rate to pay. I'm sure that AllStream will report it as fraud and > get it credited back to themselves in some shape or form. Hell, the same > calls using Unlimitel would have been less than 1/10th of the price (and > Unlimitel makes their profit off that). And I'm sure they would have shut it > down in a matter of minutes... not hours. > > Should AllStream make a profit on fraud? Should they even get paid for fraud? > It's not in their best interest to stop it. > > Chuck > > -----Original Message----- > From: Nabeel Jafferali [mailto:[email protected]] > Sent: January-29-10 11:19 AM > To: [email protected] > Subject: RE: [on-asterisk] Long distance fraud... $24,000+ > > From one past experience - since the issue was with the customer's > equipment, they were held liable for the call charges (which, to be honest, > sounds logical - unfortunately). > > -- > Nabeel Jafferali > X2 Networks Inc. > > > -----Original Message----- > From: Chuck Mariotti [mailto:[email protected]] > Sent: January-29-10 11:14 AM > To: [email protected] > Subject: [on-asterisk] Long distance fraud... $24,000+ > > Anyone have any experience with large long distance phone bills ($20k) that > are fraudulent? The phone system was compromised via dial in / call > transfers. Overseas calls made. > > Specifically how to not have to pay All Stream because of it? What's the > common practice and outcome? I mean, I would imagine that All Stream would > get their costs back out of it eventually, how can they pass that onto their > client? How can I go about getting them to zero it out? > > Regards, > > Chuck Mariotti > > > > --------------------------------------------------------------------- > To unsubscribe, e-mail: [email protected] > For additional commands, e-mail: [email protected] > > > --------------------------------------------------------------------- > To unsubscribe, e-mail: [email protected] > For additional commands, e-mail: [email protected] > > --------------------------------------------------------------------- To unsubscribe, e-mail: [email protected] For additional commands, e-mail: [email protected]
