Bruce,
From your description it sounds like this is a "Modular ICS" system -
especially with the 7310 handsets.
Call forward (Feature 4) only forwards a call to a different extension
within the system, from what I remember. Depending on the firmware levels
and things, the way that I remember to forward calls to a cell phone is
actually accomplished within the voice mail subsystem ("press 7 to be
connected to my cellular phone"). If the voice mail system is a real
antique you may not be able to do this.
If the system is old enough (and using POTS analogue lines and not a PRI)
the line cards may not actually support CallerID - but that would be really
old MICS systems. Remember too that Caller ID on analogue lines is sent
after the first ring - your auto-attendant can't answer on the first ring or
you won't get it. Of course they also have to subscribe to CallerID.
Even with analogue lines, the practice I'm used to is that all the lines
show up with the same name and phone number when dialling out to other
parties. The individual lines (from most providers) have individual phone
numbers, but won't show those numbers, just the lead number for the hunt
group.
Regards,
Doug.
----- Original Message -----
From: "Bruce N" <[email protected]>
To: "asterisk Mailing" <[email protected]>
Sent: Sunday, February 28, 2010 10:35 PM
Subject: [on-asterisk] Norstar CallerID display and Call Forward feature
Hi Guys,
A friend of mine is asking me how to enable Caller ID display and Call
Forward feature. I don't know much about the system except for have a paper
with some info about it's firmware. This was probably installed in 80s or
90s and since then no one noticed that they don't receive caller id :-) They
have recently figured out that if they see the caller ID on incoming calls
it can be useful. They also think that call forward can be a useful feature
but they don't know how to forward their extensions to their cell phones.
The company is looking to spend less than a couple hundred to get these two
features working and so I don't bother to drop on site but I will give my
friend some tips if you guys know anything about these systems. I am
assuming the FEATURE 4 for forward doesn't work or else someone would have
figured this out in the last 15 years. Or maybe that is for internal
transfers...
One other assumption I am making is that they use a PRI with this since
their number always show the same when they call out. I know this for sure
in couple of days. If it is PRI then I guess Caller ID receiving has always
been a standard feature.
They are thinking they need a module to get these features working. Is that
true?
Info I have:
Flash CardFlash NT5B78EB Rev012000/10/03
EF FLASH VM 2.0.10Flash Module NNTM040CR51T1999/9/19NT5B06EA-93
Norstar Plus Modular ICSNNTM845504EV 2000/01/28NT7B53FA-93 0051 Rev 09
A7310 Handset
ThanksBruce
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