Thanks for the input guys. I know that Y-cords are traded for ChanSpy but for some reason call center supervisor love those. And I do not have any other explanation to that :-)
-Bruce > Date: Tue, 6 Jul 2010 22:54:43 -0400 > From: [email protected] > To: [email protected] > Subject: Re: [on-asterisk] Y-cords - How do they work? > > That's right. I second that with Phil. Asterisk's built in chanspy > supports both whisper and listen mode. This feature alone in proprietary > platforms cost in the 5 digit figure, but both whisper and listen mode is > available in Asterisk (along with full blown call recording and archiving in > a wav file) out of the box. A feature every call centre manager wants. > * > * > *Best,* > *Reza.* > > > > On Tue, Jul 6, 2010 at 10:01 PM, Philip Mullis <[email protected]> wrote: > > > Just throwing this out there... but if they wanted to use cordless sets > > etc.. and listen in on convo's why bother with a y-cable? why not just use > > chanspy? > > > > > > > > -----Original Message----- > > From: Bruce N [mailto:[email protected]] > > Sent: Tue 7/6/2010 7:51 PM > > To: Dave Donovan; asterisk Mailing > > Subject: RE: [on-asterisk] Y-cords - How do they work? > > > > > > Thanks for the input Dave. I think that is exactly what client wants. So > > they have a wireless Plantronics headset now. I am wondering where the > > Y-cord fits with this WIRELESS headset that they have. > > > > > > > > Thanks, > > > > Bruce > > > > > Date: Tue, 6 Jul 2010 16:14:09 -0400 > > > From: [email protected] > > > To: [email protected] > > > Subject: Re: [on-asterisk] Y-cords - How do they work? > > > > > > On Tue, Jul 6, 2010 at 1:28 PM, Bruce N <[email protected]> wrote: > > > > > > > > Hi Everyone, > > > > Can someone please explain how Y-cords would work on an Aastra Voip > > phones? I never used y-cords so some background info would really help me. > > It's it to be used with Aastra phones that support headset though. > > > > > > Bruce, > > > > > > Just a heads up. Headset y-cords often have one jack that is 'listen > > > only' for a supervisor, trainer or trainee to use. > > > > > > Just don't get frustrated when one person can't be heard. :-) > > > > > > DD > > > > > > --------------------------------------------------------------------- > > > To unsubscribe, e-mail: [email protected] > > > For additional commands, e-mail: [email protected] > > > > > > > _________________________________________________________________ > > Turn down-time into play-time with Messenger games > > http://go.microsoft.com/?linkid=9734385 > > > > > > > -- > Toronto based VoIP / Asterisk Trainer, > I.T. Consultant and Hosted PBX Solutions Provider. > +1-647-476-2067. > http://www.linkedin.com/in/seminar _________________________________________________________________ Learn more ways to connect with your buddies now http://go.microsoft.com/?linkid=9734388
