Bruce, Can you imagine how much hate mail we would receive if the system would suspend the service as soon as it hits $0.00 or less?
Stephan. On 2010-08-04, at 11:40 AM, Bruce N wrote: > > I agree with Reza on this listing being the absolute right venue for > recommendations and *concerns*. This post is not being made to the Asterisk > User list but rather to the Biz list. I don't see why something like this > should be censored. > > > I understand Unlimitel's reasoning for payment on-time but I would not agree > with them that accounts are *pre-paid*. A true pre-paid account would stop at > $0 and customer is requested for more money. If a hacker is allowed to rack > up $200 bill or so at the expense of the customer then a customer with a good > payment record should be given a $50 chance as well. Or maybe not :-) > > Though, I commend Unlimitel for having a system in place to catch abnormal > activity on the *post-paid* accounts. > > > -Bruce > > >> Date: Wed, 4 Aug 2010 11:01:04 -0400 >> From: [email protected] >> To: [email protected] >> Subject: Re: [biz] Unlimitel >> >> I think Stephan has got it about right, however he may want to look a >> product offering for new Asterisk (TAUG) members who basically want to >> experiment with VoIP lines. >> Although $50 is not a lot of money a six month introductory rate ($25) for >> new customers may bring in some new clients that can be developed as they >> grow. >> As for myself I have found Unlimitel to have constantly improved their QOS >> over the years and quite frankly would not consider any other carrier >> unless >> I had to. I would also like to mention a problem I had a couple of months >> ago when one of my client's servers got hacked ( It was my fault for leaving >> the door open). The hacker >> made about 12 calls to North Korea early one morning. Within an hour, >> someone from Unlimitel called me to ask if this was "real", at which time I >> said "NO" and cut the calls and fix the >> security hole. Although I had to pay for these calls ($200) if I had been on >> a post payed business model I could have racked up thousands of dollars of >> calls without knowing. >> I am not a large user of VoIP services but I have to have the peace of mind >> that comes with knowing that my clients can be sure that their lines are the >> highest quality and are not going to disconnected >> because the VoIP supplier goes out of business. It is in everyone's interest >> to have a strong a viable carrier. >> PS I shall be giving Unlimitel a back-up credit card (just in case) >> >> H >> >> On Wed, Aug 4, 2010 at 8:47 AM, Kovalenko, Alex <[email protected]> wrote: >> >>> Whoa. I did not mean to open a can of worms. >>> >>> I have resolved a problem by providing Unlimitel with my girlfriend's >>> credit card # to authorize a payment for $12, after getting my >>> girlfriend in the middle of the day over to McGill to scan her credit >>> card form and signature (she was not too happy :) ) and will provide >>> them with new CCs when they come in from a bank (hopefully this >>> morning). Thank you. >>> >>> What I wanted to say was that I was a bit surprised that they treat >>> you like a criminal threating to cut off your service within hours >>> (for $12 nevertheless) even when you have steady minutes / payments >>> for the last several years. I understand that it could become a >>> problem, but maybe with new accounts, and not long term existing >>> clients. As for www.VoIPGizmos.ca - we have clients who pay after and >>> have about $8,000 in outstanding payments - we only give this benefit >>> of the doubt to customers who have spent several thousand with us in a >>> past and not for new ones. As Mike Lipkin would say, Trust your fellow >>> man. >>> >>> BUT.... Unlimitel VoIP quality and support is amazing and highly >>> recommended and the only of its kind in Canada. Just make sure no one >>> steals your credit cards or you are in trouble, Buster. :) >>> >>> -- >>> Alex Kovalenko, http://ca.linkedin.com/in/kovasys >>> Director of Operations @ Kovasys IT Recruitment >>> IT Recruitment and Headhunting | Chasseur de Tête en TI >>> 888.568.2747 x701 | www.ITHeadhunters.ca >>> >>> Read about us in the News: >>> http://bit.ly/KovasysNews >>> >>> Join our IT Jobs Association Linkedin group: >>> http://www.linkedin.com/groups?gid=2464449 >>> >>> Follow us on Twitter: >>> http://www.twitter.com/kovasys >>> >>> >>> >>> On Wed, Aug 4, 2010 at 7:46 AM, Mark Palser <[email protected]> wrote: >>>> Reza, I understand where you're coming from but for me this is like when >>>> somebody asks for a reference and you can't give it because the person >>>> was useless. People come and ask TAUG who they would recommend, so if >>>> you've had a good experience with a company you put their name forth, if >>>> that happens to be any company but Unlimitel we can all read between the >>>> lines . To drag a person through the mud is bad enough but one who is a >>>> regular reader/contributor is just bad form in my opinion, this should >>>> have been discussed off board. I know I'm a lurker and read more than I >>>> post, just my 2 cents. >>>> >>>> >>>> >>>> From: Reza - Asterisk Consultant [mailto:[email protected]] >>>> Sent: Wednesday, August 04, 2010 12:43 AM >>>> To: asterisk biz >>>> Subject: Re: [biz] Unlimitel >>>> >>>> >>>> >>>> Dear Mark (and readers): >>>> >>>> As a TAUG promoter, TAUG evangelist, and someone who has contributed for >>>> the benefit of TAUG and bringing/inviting over 100+ of my clients and >>>> students to TAUG from different avenues of expertise, including but not >>>> limited to promoting TAUG in major career fairs and providing Asterisk >>>> training (while representing TAUG) at international venues world wide >>>> over the past several years -- without prejudice, I have to interject >>>> here and say that this **is** also the place to bring forth concerns >>>> against carriers or service providers (not just recommendations) - for >>>> the benefit of everyone else, no matter how bitter it may sound. >>>> >>>> >>>> >>>> Yes, the thread is ugly and though it may sound like a pissing contest >>>> (as per your words) - it needs to be heard by those who are considering >>>> VoIP services or have voip services from Unlimitel. >>>> >>>> I'm not going to speak for Keith, Alex, Bruce or Chuck -- though they >>>> are my friends, business associates and also competitors for the past >>>> several years. I am going to speak for myself about my experience with >>>> Unlimitel and readers may interpret this as they see fit. No doubt, >>>> Alex isn't happy, Keith, Bruce and Chuck are being diplomatic, but I'm >>>> going to be very blunt. >>>> >>>> >>>> >>>> On October 1st, 2009, 10:51 AM - I wrote to Stephan; " I got >>>> my own PRI's and have my own capacity now, and marketing to Toronto >>>> based SMB & SOHO. I need to port out 2 of my numbers. One is my home >>>> number and the other is my business number. 416-xxx-xxxx and >>>> 416-xxx-xxxx. Nothing personal - just that I need more control over >>>> these numbers. The 3rd number I have, I want to keep with you. Please >>>> advise which company holds the PRI for my number and the main BTN - in >>>> order to ensure my port out request goes smoothly. " >>>> >>>> Same day at 11:11 AM, I got a reply from him, " You will need >>>> to port out all your number as we will now close your account. In your >>>> port request just specify Bell as the carrier and Unlimitel as the >>>> reseller. Use your billing information you have with Unlimitel in your >>>> request. Bell will check your account status with our database to accept >>>> or reject the LNP request. This is your 30 days notice that we will be >>>> closing your account on November 1st 2009 and we will refund any balance >>>> from your prepaid account on that date. I checked your usage for the >>>> last 2 months and you used less than $6 in minutes. So we can't keep >>>> your account with us with such low revenues. " >>>> >>>> I have referred customers to Unlimitel over the past several years and >>>> had them purchase their own accounts with their own credit card for >>>> termination and origination. For each of these referrals, I had been >>>> offering Asterisk hosting solutions. Each of them are light users with >>>> an average of 200-300 minutes per month. So I knew Unlimitel's excuse >>>> to terminate me as a client was... well... (fill in the blanks). I >>>> would caution you twice before you do business with Unlimitel. Was I >>>> upset and am I upset at Unlimitel? Absolutely! Anyone would be. >>>> >>>> >>>> >>>> I assure you, and I promise you - I am **not** the only person Unlimitel >>>> has fired as a client. This entire SNAFU could have easily been >>>> avoided by Unlimitel if they exercised a little more customer friendly >>>> professional approach with elegant courtesy, reasonable time line, >>>> and/or parting away under good terms. >>>> >>>> >>>> >>>> As per your quote, " besides if you have nothing good to say, why say >>>> it, this is supposed to be a community helping each other " -- You say >>>> it, so your fellow community members are cautioned about the true nature >>>> of certain business owners and you say it, because you believe that is >>>> the right thing to do. >>>> >>>> >>>> >>>> I commend Alex and Keith for taking the stand in addressing their >>>> concerns openly and boldly. >>>> >>>> >>>> With no regrets, >>>> Reza. >>>> >>>> >>>> >>>> On Tue, Aug 3, 2010 at 4:36 PM, Mark Palser <[email protected]> wrote: >>>> >>>> Take this off board, really isn't the proper venue, besides if you have >>>> nothing good to say, why say it, this is supposed to be a community >>>> helping each other, not a place to have a pissing match. >>>> >>>> >>>> >>>> >>>> >>> ____________________________________________________________________________________________________________________________________________________________ >>>> >>>> Confidentiality Note >>>> >>>> This message is intended only for the use of the individual or entity to >>> which it is addressed, and may contain information that is privileged, >>> confidential and exempt from disclosure under applicable law. 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