Stephan,
I would agree that here on the list is not the first place you should
go. First go to support, and if then either after no response or
resolution then maybe come to the list to see if anyone else has an issue.
I think though a lot of support does not respond quick enough and when
you have angry users/clients you can not wait 30 minutes for an answer
or resolution.
But then if you can't wait or afford down time maybe you should have a
secondary or third outbound carrier ( like I do ).
Mike
On 11/03/2011 12:38 PM, Stephan Monette wrote:
Nop! I don't see any issues with tollfree (terminated in Toronto and
Montreal depending on your callerid) and we have still plenty of capacity
left on our LD trunks with Bell (36 spare channels capacity!).
Are you going over your channel limit per DID? Are you using a Dialer to
dial out?
I think it would be best if you send your support questions to
[email protected] instead of using this mailing list. Same thing for any
support related questions for all voip providers. I don't think this is the
right place to discuss? Do you agree?
I don't mind answering questions here, but I feel this is not the right
place to do so (just a my own opinion).
Thanks,
Stephan.
On Thu, Nov 3, 2011 at 12:26 PM, Lloyd Aloysius<[email protected]>wrote:
sip.unlimitel.ca
Canada Long Distance and Toll Free Numbers .... Busy ?
Thanks
Lloyd
*
*
On Thu, Nov 3, 2011 at 12:18 PM, Stephan Monette<
[email protected]> wrote:
Loyd,
Have called Unlimitel about it? Because I'm not seeing any issues.
When you say long distance calls, can you be more specific? Is it
international calls,....
If you are having issues with international calls, make sure you have the
ALLOW INTERNATIONAL calls set to YES in the web portal for your DIDs and
accounts.
This is a protection we added last year to help prevent people from
making unwanted international calls.
Thanks,
Stephan Monette
Primus Business Services
On Thu, Nov 3, 2011 at 12:12 PM, Lloyd Aloysius<[email protected]
wrote:
Hello,
Today customers complaining about long distance calls not working.
Does any have similar issues?
Thanks
Lloyd
--
Mike Ashton
CTO
Quality Track International
Work: +1 647 724 3500 x251
Cell: +1 416 527 4995
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