Pessoal, alguem saberia me dizer, o que significa os dados do show queues?
exemplo:
0800 has 0 calls (max unlimited) in 'roundrobin' strategy (12s
holdtime), C:94, A:90, SL:0.0% within 0s
Members:
Agent/1000 has taken 18 calls (last was 2977 secs ago)
Agent/1001 has taken 39 calls (last was 2829 secs ago)
Agent/1002 has taken 37 calls (last was 3699 secs ago)
No Callers
C = calls, A = atendidas?, SL = ???? Within 0s = ????
Existe algum meio de ser gerados relatórios destes dados?
Obrigado pela atenção
