I should add that it is also common practice that you should be refunded the return postage if the item is indeed found to be faulty. This policy protects the supplier from frivolous claims
Regards -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Nik Middleton Sent: 25 June 2006 23:30 To: 'Discussion of AstLinux - Asterisk on Compact Flash' Subject: Re: [Astlinux-users] What happens if the soekris hardware isdefective upon arrival? The Cortex Systems way. I hate to say it, but they are right, it is standard practice, and not just via the internet. I should also add that I haven't had a problem with Cortex to date Regards -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Jonathan Gonzalez Sent: 23 June 2006 17:26 To: [EMAIL PROTECTED] Subject: [Astlinux-users] What happens if the soekris hardware is defective upon arrival? The Cortex Systems way. Hi group, just writting this short note to let you know how Cortex Systems - "your soekris provider" operate. I did a bank transfer for a soekris net4801-60 (256MB RAM) and other elements. When it arrived the hardware only recognizes 128MB of RAM. I got in touch with the support team and a tecnical & sales consultant (i will avoid personal references) told the that i should pay the expenses of send back the box to Denmark. I told him/her that when i paid i used money in good standing and i wait to have exactly the same behavior with the product i'm buying. The answer was "That's the way it works when you buy via the internet, this is standard practice." I told him/her that was funny that the standard practice were make a client pay twice for a product/service. So friends, think twice if you're going to buy in Cortex Systems your soekris hardware for iPBX because if you have a problem you will have to pay for a sevice bad offered. Best regards to all, Jonathan GF _______________________________________________ Astlinux-users mailing list [email protected] http://lists.kriscompanies.com/mailman/listinfo/astlinux-users Donations to support AstLinux are graciously accepted via PayPal to [EMAIL PROTECTED] _______________________________________________ Astlinux-users mailing list [email protected] http://lists.kriscompanies.com/mailman/listinfo/astlinux-users Donations to support AstLinux are graciously accepted via PayPal to [EMAIL PROTECTED]
