Hi Adrian, You could send an email, a XMPP message (from dialplan or with Clix/sendxmpp) or a SMS to the help desk ...
Sent from my iPad Michael > Am 03.02.2015 um 21:51 schrieb Adrian Hodgson <adr...@ttechnicals.plus.com>: > > Hello Chaps, please excuse my questions, I am a user of astlinux at home on > my > little HP thin client and it serves me well on keeping the cold callers away. > I updated last night and all still working OK so very happy. > > I am thinking about a type of telephone operation, help desk if you will. > > Imagine loads of employees doing their normal business and normally have no > need to speak to a beleaguered held desk person, but when they do they find > the > one guy is already dealing with someone else and gets busy. So all they want > is to dial a number, get a message to say queued and then the line hangs up, > but the guy on the phone receives a text message to say that extension xxxx > called at time yy:zz wants a call back. > > In my mind it relies to some extent on a PC based softphone that can display > text messages and a help desk person that can decide to either clear a > message, scroll around and dial back to one on the list etc. > > I think a lot is down to the dial plan and extensions.conf, anyone can dial, > say 8890 > > A break down may be such that:- > > 88 gets you to a part of the plan that deals with text messages > 9 can be the help desk, 8 could be the maintenance guy, 7 could be the > cleaner, 6 could be--- etc. > > the end digit 0 could be a type of message from:- > > 0 = Please call back > 1 = Problem with X > 2 = problem with Y > 3 = aaaaaaaaaaa > . > . > . > 9 = Priority call soonest. > > To me the above filtering could be done with Pattern matching. I am also > reading up on Send Text(text message) > > It seems to suggest that the recipient of a text message has to be in a call > to receive the text from the same caller, If the help desk person was on the > phone then it would be someone else that sends the text, is that the case or > do I have it wrong. > > I was hoping that the asterisk server (astlinux) could send the text, tell > the > originator "queued" send what extension the request came from and then hang > up. > The help desk gets a blip or something and a message comes on his display. > > Am I talking possible here or complete rubbish, I am finding it a bit hard to > do with two GXP1450 phones and my thin client at the moment so this is a > question that may save me hours, (days) of playing and being on the wrong > track. > > Hey if its doable and it gives anyone an idea for your own clients, I'm happy. > > Adrian > > ------------------------------------------------------------------------------ > Dive into the World of Parallel Programming. The Go Parallel Website, > sponsored by Intel and developed in partnership with Slashdot Media, is your > hub for all things parallel software development, from weekly thought > leadership blogs to news, videos, case studies, tutorials and more. Take a > look and join the conversation now. http://goparallel.sourceforge.net/ > _______________________________________________ > Astlinux-users mailing list > Astlinux-users@lists.sourceforge.net > https://lists.sourceforge.net/lists/listinfo/astlinux-users > > Donations to support AstLinux are graciously accepted via PayPal to > pay...@krisk.org. ------------------------------------------------------------------------------ Dive into the World of Parallel Programming. The Go Parallel Website, sponsored by Intel and developed in partnership with Slashdot Media, is your hub for all things parallel software development, from weekly thought leadership blogs to news, videos, case studies, tutorials and more. Take a look and join the conversation now. http://goparallel.sourceforge.net/ _______________________________________________ Astlinux-users mailing list Astlinux-users@lists.sourceforge.net https://lists.sourceforge.net/lists/listinfo/astlinux-users Donations to support AstLinux are graciously accepted via PayPal to pay...@krisk.org.
