a heros call bug

Hello guys!
I tried running the game on My girlfriend's notebook, but it just plays the music from the menu and when I go to the game window, it shows the error screen. I checked the error, and unless I'm mistaken, only the hyphen appeared on the clipboard.
Her notebook run windows 10 32 bit. I installed microsoft c ++ 2005, 2008, 2010 and 2013, but I could not install any version of the .net framework, because windows says the versions are already installed.
Does anyone know how to fix this?

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